ICRS 2024: Crafting a Customer-Centric Rental Process

This ICRS seminar provides tips to enhance the overall customer experience. It will be held Wednesday, April 17 from 9:30 am to 10:15 am at the Horseshoe Las Vegas.

Graphic: Bobit

Interested in learning more about enhancing the overall customer experience? Then this International Car Rental Show seminar is for you.

Join Expedia and Sofiac Travel to explore more about creating efficiencies in key areas of the rental car process. In this session, attendees will learn new technologies and customer-centric approaches to damage detection, identity and insurance verification, counter upsells, disclosure of rental policies and terms and conditions, as well as effective satisfaction rating processes.

The panel includes Julio Valcarcel, portfolio manager of Sofiac Travel, and Kelly Van Damme, senior account manager, car, at Expedia Group.

The “Crafting a Customer-Centric Rental Process” seminar will be moderated by Jon Dill, general manager of NP Franchise Group. With over 27 years of experience in car rental, Dill will share his blueprint for great reviews on Google.

The International Car Rental Show will be held April 15-17, 2024, at Horseshoe Las Vegas. Registration is open.

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